I'm setting up a dealership
Create your dealership account, confirm your email, and process your first vehicle. You'll manage your dealership's settings and invite your employees.
Create dealership account →HELP & SUPPORT
Get help setting up, scanning, or sending to DealerCenter.
Find quick answers below, or open a support ticket and we will help you get moving.
I've been invited
Click the single-use link sent by your Dealership Admin to join their workspace. Links expire in 24 hours. Do not create a separate dealership account.
Sign in →I can't sign in
Forgot your password? Reset links are single-use and expire in 15 minutes. Note: If your Dealership Admin disabled your access, a password reset will not restore it.
Reset your password →BEFORE YOU START
Check your setup before you scan and send.
You can upload vehicle files from anywhere, but direct scanning and sending data to DealerCenter require specific setups.
- Uploading saved filesYou don't need a scanner to get started. You can upload saved PDFs, JPGs, PNGs, and TXT files, or add vehicle photos directly to a record.
- Sending to DealerCenterSending to DealerCenter requires desktop Chrome, the DealJacketPro browser extension, and your dealership's active DealerCenter access.
- Direct scanner supportConnecting a scanner directly to DealJacketPro currently requires a supported Linux computer setup. Windows and macOS scanner installers are not yet available.
- Get help setting upUse the contact form below to open a ticket. We will help you confirm your equipment is ready before you process your first vehicle.
Common questions
Do I have to manually recheck every single extracted field?
No. DealJacketPro flags items that need human attention—such as mismatched VINs, missing dates, missing receipt or reference numbers, conflicting information, low-confidence values, duplicate expenses, and unresolved vendor issues. This focuses your review, though it does not catch every possible mistake, so you still must approve the final data.
Does scanning automatically analyze or send my documents?
No. Scanning a document does not automatically start analysis. DealJacketPro also never sends anything to DealerCenter automatically. Sending is a separate action you control.
A transfer to DealerCenter stopped. Should I click Send again?
Do not blindly resend. Follow the Send status shown in DealJacketPro, keep your original DealerCenter tab open, and use the specific recovery action DealJacketPro provides. If the result is uncertain, contact Support before trying again.
My invitation or reset link expired. What now?
If your team invite expired, ask your Dealership Admin to send you a new one. If your password reset expired, request a new one from the sign-in screen.
Who do I contact when I need help?
For DealJacketPro software, setup, or transfer issues, open a support ticket below. For internal dealership matters—such as employee permissions, disabled access, or team invitations—contact your Dealership Admin.
Open a support ticket.
Have a question about setup, scanning, or sending to DealerCenter? Submit a request and our team will investigate. Your request is tracked with a reference number. If you have an account, you can continue the conversation directly inside DealJacketPro. If you are contacting us from outside the app, just reply to the support email you receive.
You can also email support@dealjacketpro.app. New messages create a tracked support ticket.